Terms of Service

Brand OS is operated by AI Factory Tech Sdn. Bhd., trading as AI Factory. Payments are taken by Paddle.com, our reseller and merchant of record, so your card statement and your invoice will show Paddle rather than AI Factory.

By accessing or using Brand OS, you agree to these Terms and to our Privacy Policy. If you use the service on behalf of an organization, you represent that you are authorized to accept these Terms for that organization.

Brand OS helps you plan, create, schedule, publish, and measure marketing content across connected social accounts, and provides AI-assisted suggestions and analytics. Features may change, and we may add, modify, or discontinue parts of the service over time.

• You are responsible for your account, your login credentials, and all activity under your account.
• You must have the authority to connect any Facebook Page, Instagram account, or other account you link to Brand OS, and to authorize the actions you ask us to perform on it.
• You are responsible for keeping your connected accounts and their permissions accurate and up to date.

You retain ownership of the brands, content, and materials you provide. You grant us the limited rights needed to host, process, and — at your direction — publish that content to your connected accounts and provide the service. You agree not to use Brand OS to:

• break the law or infringe anyone's intellectual-property or privacy rights;
• post spam, deceptive, harmful, hateful, or otherwise abusive content;
• violate the terms or policies of Meta or any other connected platform;
• attempt to disrupt, reverse engineer, or gain unauthorized access to the service.

Our Acceptable Use Policy sets out these limits in full and forms part of these Terms.

Brand OS interacts with third-party platforms such as Meta (Facebook and Instagram). Your use of those platforms is also governed by their terms and policies. We are not responsible for third-party platforms, and platform changes may affect features. By connecting an account, you authorize Brand OS to act on it as you direct.

The service generates drafts and suggestions using AI. These are provided to assist you and may be inaccurate or incomplete. You are responsible for reviewing and approving content before it is published, and for ensuring it is appropriate and lawful.

Brand OS is offered on paid subscription plans. The plans available, what each one includes, and the price of each are published on our pricing page and form part of these Terms. All prices are stated in US dollars and exclude taxes, which are calculated and added at checkout where they apply.

• Subscriptions are billed in advance, either monthly or annually, depending on the billing period you choose.
• Your subscription renews automatically at the end of each billing period, at the then-current price for your plan, until you cancel it.
• Card payments are processed by our authorised reseller and merchant of record, Paddle, which is the seller for those transactions and issues your receipt or invoice. Your statement may show Paddle rather than Brand OS.
• Each plan includes limits, such as the number of brands and the number of people who can be added. Every member of a workspace counts towards the seat limit, including those with view-only access. Going beyond a limit requires moving to a plan that allows it.
• Some customers are invoiced directly under a separate written agreement. Where that applies, the payment terms on the invoice govern, and the rest of this section applies only so far as it is consistent with them.

We may change our prices. If a change affects a subscription you already hold, we will give you at least 30 days notice before it takes effect, and it will apply from your next renewal. If you do not accept a price change, you may cancel before it takes effect.

We offer a free trial so you can evaluate Brand OS before paying for it. No payment method is required to start one, and there is nothing to cancel if you decide not to continue.

• The trial runs for the period stated when you sign up, and includes a cap on AI usage.
• When the trial ends, automated work pauses until you choose a plan. Nothing you created is deleted, and queued work is held rather than cancelled.
• Trials are intended for one per customer or organisation. We may decline, shorten, or withdraw a trial where it is being used to avoid paying for the service.

• You may cancel at any time from your account settings, or by contacting us.
• Cancellation takes effect at the end of the billing period you have already paid for. You keep access until then, and you are not billed again.
• Fees already paid for the current billing period are not refunded, in whole or in part, including where you cancel part-way through a period or stop using the service.
• Where the law of your country gives you a right to cancel or to a refund that these Terms cannot remove, that right is unaffected by the paragraph above.
• If a payment fails, automated work pauses while the payment is retried. If it remains unpaid for a reasonable period, we may suspend or terminate the subscription.

Pausing for a failed payment and pausing for reaching a usage limit are different things and are fixed differently. We will always tell you which one has happened.

Support is provided by email. Details, and how to reach us, are on our support page. We aim to reply within one business day, and on the same business day for customers on our Agency plan. These are targets rather than a guaranteed service level, unless a separate written agreement says otherwise.

The Brand OS software, design, and brand are owned by AI Factory and its licensors. These Terms do not grant you any rights to our trademarks or to the service beyond the right to use it as permitted here.

The service is provided “as is” and “as available,” without warranties of any kind, whether express or implied, including fitness for a particular purpose and non-infringement. We do not warrant that the service will be uninterrupted, error-free, or that results will meet your expectations.

To the maximum extent permitted by law, AI Factory will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenues, data, or goodwill, arising from or related to your use of the service.

You agree to indemnify and hold AI Factory harmless from claims arising out of your content, your use of the service, or your violation of these Terms or any third-party platform's policies.

You may stop using the service and delete your account at any time. We may suspend or terminate access if you violate these Terms or use the service in a way that risks harm to others or to the platforms we integrate with. On termination, the rights granted to you end; sections that by their nature should survive will survive.

When a subscription ends, or a trial finishes without becoming a subscription, we keep your workspace and its content for 30 days. During that time you can return without losing anything, or ask us for a copy of your data. After 30 days we delete it, and it cannot be recovered.

If you want your data deleted sooner than that, you can ask us at any time through our data deletion page.

These Terms are governed by the laws of Bangladesh, without regard to conflict-of-laws principles. Disputes will be subject to the courts of that jurisdiction, unless otherwise required by applicable law.

We may update these Terms from time to time. When we make material changes, we will update the effective date above and, where appropriate, notify you in the app. Continued use after changes take effect means you accept the updated Terms.

Questions about these Terms? Email privacy@aifactory.fyi.