1. Delete from within the app
- Disconnect a social account. In Settings, disconnect any Facebook Page or Instagram account. This immediately revokes and deletes the access tokens we hold and stops any further access to that account's data.
- Delete your workspace or account. Deleting a workspace removes its brands, campaigns, targets, drafts, and associated cached platform data. Deleting your account removes your profile and workspaces you own.
2. Request deletion by email
If you prefer, email privacy@aifactory.fyi from the address associated with your account, with the subject line “Data Deletion”. Tell us whether you want us to delete a specific connected account's data or your entire Brand OS account. We may ask you to verify your identity before we proceed.
3. What we delete
- Access tokens for your connected Facebook Pages and Instagram accounts.
- Cached Meta data we stored to provide the service — Page/account details, posts, insights, comments, and messages.
- Your brand profiles, campaigns, targets, drafts, and settings (for an account deletion).
- Lead and ad data we retrieved on your behalf, where applicable.
4. Deleting data via Facebook
Because Brand OS uses Facebook Login, you can also remove Brand OS's access from your Facebook settings under Settings & Privacy → Settings → Apps and Websites. Removing the app there revokes our ability to reach your Facebook and Instagram data. To have the data we already hold deleted as well, email us as described above — we complete deletion requests within 30 days and will confirm when yours is done.
Content you authored yourself inside Brand OS — your brands, drafts, and campaigns — belongs to your Brand OS account rather than to Meta, so removing the app from Facebook does not delete it. To remove that too, delete your account in Settings or email us.
4a. YouTube and Google Ads
Disconnecting YouTube or Google Ads in Settings revokes Brand OS's access at Google straight away and deletes the data we stored for that account — tokens, analytics, and the copies of comments we keep for your inbox — within 7 days. You can also remove Brand OS from your Google Account security settings; when we detect that, we delete the same data within 30 days. Videos you published stay on YouTube, where you manage them.
4b. LinkedIn
Disconnecting your LinkedIn Page in Settings revokes Brand OS's access at LinkedIn straight away and deletes the data we stored for that Page: the sign-in tokens, the Page details, statistics, and the copies of posts and comments we keep for your inbox. Even while you stay connected, comment text is deleted after 48 hours, a commenter's name and photo after 24 hours, your Page's own posts and replies after 6 months, and statistics after 12 months. If you remove Brand OS in your LinkedIn settings instead, LinkedIn stops accepting our access; disconnect the Page in Settings, or email us, to have what we stored deleted too. Posts you published stay on LinkedIn, where you manage them.
5. Timeline and confirmation
We process deletion requests within 30 days. Some information may persist in secure backups for a limited period before being overwritten, and we may retain minimal records where required by law. On request, we will confirm when your deletion has been completed.
6. More information
For details on what we collect and why, see our Privacy Policy. For anything else, contact privacy@aifactory.fyi.