1. Before you pay
Every workspace starts on a free trial that takes no card. Nothing is charged until you choose a plan yourself, so you can decide whether Brand OS does what you need before any money moves.
2. Cancelling and refunds
- You may cancel at any time from your account settings, or by contacting us.
- Cancellation takes effect at the end of the billing period you have already paid for. You keep access until then, and you are not billed again.
- Fees already paid for the current billing period are not refunded, in whole or in part, including where you cancel part-way through a period or stop using the service.
- Where the law of your country gives you a right to cancel or to a refund that these Terms cannot remove, that right is unaffected by the paragraph above.
- If a payment fails, automated work pauses while the payment is retried. If it remains unpaid for a reasonable period, we may suspend or terminate the subscription.
3. Who takes the payment
Brand OS is operated by AI FACTORY TECH SDN. BHD., which is the seller and issues your receipts and invoices. Card payments are processed by Stripe, our payment processor; your card details are held by Stripe and never by us. Any refund we make goes back to the card you paid with.
4. If something has gone wrong
If you have been charged in error, charged after cancelling, or believe a payment is wrong, write to support@aifactory.fyi with the email address on the account. We would rather fix a billing mistake than argue about one, and the paragraph above about statutory rights is not affected by anything on this page.
The full terms of your subscription are in our Terms of Service.