Privacy Policy

Brand OS (“we”, “us”) is operated by AI Factory. This policy applies to the Brand OS web application and related services. If you connect a Facebook Page or Instagram account, this policy also covers the Meta Platform Data we access to provide the features you enable.

• Account & workspace data — your name, email address, workspace and brand names, and settings you configure.
• Content you create — brand profiles, campaigns, targets, drafts, prompts, and instructions you give the assistant.
• Meta Platform Data — when you connect a Facebook Page or Instagram Business account via Facebook Login, we access: Page and account identifiers, access tokens, your posts and their insights, comments and messages on your Pages/accounts, audience and engagement metrics, and (if you enable it) lead-form submissions and ad data. We access this only for accounts you explicitly connect and authorize.
• Market & listening data — publicly available information about topics and competitor brands you choose to track, used to power BrandRadar insights.
• Usage & technical data — logs, device/browser information, and essential cookies used to keep you signed in and secure the service.

• Operate the service and your account, and keep it secure.
• Draft, schedule, and (with your authorization) publish content to your connected accounts.
• Generate suggestions, campaign plans, targets, and analytics from your data.
• Read and help you respond to comments and messages on your connected accounts.
• Send you product notifications and the digests you enable.
• Detect abuse, debug issues, and comply with legal obligations.

We access Facebook and Instagram data through Facebook Login for Business and the Meta Graph API, and only with the permissions you grant. For this data we commit that:

• We use it solely to provide the features you have enabled inside Brand OS.
• We do not sell it, and we do not use it for advertising to you or building profiles unrelated to the service.
• We handle it in accordance with the Meta Platform Terms and Developer Policies.
• You can disconnect at any time, which revokes our access tokens and stops further access.
• We retain it only as long as needed for the service or as required by law, and delete it on request (see our Data Deletion page).

Brand OS uses artificial-intelligence models to draft and improve content and suggestions. Some processing is performed by third-party AI providers under contract, acting only on our instructions. We do not permit your private account or Meta data to be used to train publicly available models. You remain responsible for reviewing AI-generated content before it is published.

We do not sell your personal information. We share it only with:

• Meta — to perform the actions you request on your connected Pages/accounts.
• Service providers — cloud hosting, email delivery, and AI processing — bound by contract to protect your data.
• Legal and safety — where required by law or to protect rights, safety, and the integrity of the service.

We keep your data while your account is active. When you disconnect a social account, we revoke and delete the associated access tokens. When you delete your workspace or account, or ask us to delete your data, we remove it within 30 days, except where we must retain limited records to meet legal obligations. See the Data Deletion page.

You can access, correct, export, or delete your information. You can disconnect any social account from within the app, and you can request deletion of your data at any time by contacting us at privacy@aifactory.fyi. Depending on where you live, you may have additional rights under local law.

We use essential cookies to keep you signed in and to protect the service. We do not use advertising or cross-site tracking cookies. Our Cookie Policy lists every cookie we set and why.

We protect data in transit with encryption, restrict access on a need-to-know basis, and store access tokens with safeguards appropriate to their sensitivity. No system is perfectly secure, but we work continuously to protect your information.

Brand OS is a business tool intended for adults and is not directed to children.

We may process and store information in countries other than where you live. Where we do, we take steps to ensure your information remains protected in line with this policy.

We may update this policy from time to time. When we make material changes, we will update the effective date above and, where appropriate, notify you in the app.

Questions about this policy or your data? Email privacy@aifactory.fyi.